Refund policy

Return & Refund Policy – M&T Wear



Returns



We offer a 30-day return policy for customers outside the European Union and a 14-day return policy for customers within the European Union, starting from the day you receive your order.


To be eligible for a return:


  • Items must be unused, unworn, and unwashed
  • All tags must be attached
  • Items must be in original packaging
  • Proof of purchase is required



To request a return, contact support@mtwear.store with your order number and reason. Returns without prior approval will not be accepted.


Return Address:

M&T WEAR

Ujöp-Freinademetz-Straße 11

39100 Bozen (BZ) Italy



Return Shipping



  • Customer pays return shipping unless item is defective
  • If item is defective or incorrect, we cover shipping




Non-Returnable Items



  • Underwear
  • Swimwear
  • Beauty & personal care products
  • Gift cards
  • Clearance / Final sale
  • Hazardous or flammable products




Damaged or Incorrect Items



Report within 48 hours at support@mtwear.store for replacement or full refund.



Exchanges



No direct exchanges. Return item and place new order.



EU 14-Day Cooling-Off



EU customers can cancel within 14 days without reason.



Refunds



  • Processed within 10 business days
  • Original shipping & customs not refundable
  • If 15 days pass, contact support






🇩🇪 GERMAN – Germany (DE) Rückgabe- & Rückerstattungsrichtlinie



Rückgabe & Rückerstattung – M&T Wear



Rückgaben



30 Tage außerhalb der EU / 14 Tage innerhalb der EU ab Erhalt der Bestellung.


Voraussetzungen:


  • Unbenutzt, ungewaschen
  • Etiketten befestigt
  • Originalverpackung
  • Kaufnachweis



Kontakt: support@mtwear.store



Rücksendekosten



Kunde zahlt, außer bei Defekt oder Fehler.



Nicht Rückgabefähig



Unterwäsche, Badebekleidung, Kosmetik, Geschenkkarten, Sale-Artikel, Gefahrstoffe.



Defekte/Falsche Ware



Innerhalb 48 Stunden melden.



Umtausch



Kein direkter Umtausch.



EU Widerrufsrecht



14 Tage ohne Angabe von Gründen.



Rückerstattung



10 Werktage, Versandkosten nicht erstattbar.





🇮🇹 ITALIAN – Italy (IT) Politica di Reso e Rimborso



Resi e Rimborsi – M&T Wear



Resi



30 giorni fuori UE / 14 giorni dentro UE.


Condizioni:


  • Non usato
  • Etichette presenti
  • Imballaggio originale
  • Prova d’acquisto



Email: support@mtwear.store



Spedizione di Reso



A carico del cliente salvo difetti.



Articoli Non Restituibili



Intimo, costumi, cosmetici, gift card, saldo finale, materiali pericolosi.



Articoli Danneggiati



Segnalare entro 48 ore.



Cambi



Nessun cambio diretto.



UE – 14 Giorni



Diritto di recesso legale.



Rimborso



Entro 10 giorni lavorativi.





🇪🇸 SPANISH – Spain (ES) Política de Devolución y Reembolso



Devoluciones y Reembolsos – M&T Wear



Devoluciones



30 días fuera UE / 14 días dentro UE.


Requisitos:


  • Sin usar
  • Etiquetas intactas
  • Embalaje original
  • Prueba de compra



Correo: support@mtwear.store



Envío de Devolución



Cliente paga salvo defecto.



No Retornables



Ropa interior, trajes de baño, cosméticos, tarjetas regalo, liquidaciones, materiales peligrosos.



Artículos Dañados



Contactar en 48 horas.



Cambios



No directos.



UE 14 Días



Derecho de cancelación legal.



Reembolsos



Hasta 10 días hábiles.





🇫🇷 FRENCH – France (FR) Politique de Retour et Remboursement



Retours & Remboursements – M&T Wear



Retours



30 jours hors UE / 14 jours dans UE.


Conditions :


  • Non utilisé
  • Étiquettes attachées
  • Emballage d’origine
  • Preuve d’achat



Email : support@mtwear.store



Frais de Retour



Client sauf défaut.



Non Retournables



Sous-vêtements, maillots, cosmétiques, cartes cadeaux, soldes finales, produits dangereux.



Articles Endommagés



Signaler sous 48 heures.



Échanges



Pas d’échange direct.



UE 14 Jours



Droit de rétractation.



Remboursement



Sous 10 jours ouvrables.